We have a friendly customer care team who are around to help you with any enquiries or complaints you may have. Scroll to the bottom of this page to find all the ways you can contact us.

Frequently Asked Questions

Can Newburn Bakehouse products be frozen and how long for?

Yes, all of our products, except our pharmacy bran crackers, can be frozen. Freeze on the day of purchase and ideally use within one month.

Are Newburn Bakehouse products suitable for dairy/lactose free diets?

Yes, our entire supermarket product range is milk free and therefore suitable for dairy free or lactose free diets. All products in our Warburtons Gluten Free pharmacy range, except for Bran Crackers, are also milk free. Bran Crackers do not contain milk but do not carry the milk free declaration on pack.

Do you offer samples / vouchers?

We don’t offer vouchers or sample packs unless part of a promotion or competition, sign up to our database or follow us on Facebook, twitter or Instagram to hear about these.

I’ve had an issue with one of your products, what should I do?

Please share details with our customer care team using this contact form or call our helpline on 0800 243 684, line open weekdays 9am-5.30pm or there is an answerphone for any other time. Postal address details below.

Where can I buy Newburn Bakehouse products?

Our products are available from most major retailers including Asda, Coop, Morrison’s, Sainsbury’s, Tesco and Waitrose. They are also available online from Amazon, Ocado and Dial-A-Chemist.

Can I buy Newburn Bakehouse products direct from you or via an online store?

Unfortunately you can’t buy direct from us, we stick to what we know best which is making great gluten free products, we rely on retailers and pharmacies to make our products available to consumers. You can purchase products online from Amazon, Ocado and Dial-A-Chemist.

Do all of your products contain egg?

Yes, all of our gluten free products, except our wraps and bran crackers, contain egg albumin. Our wraps do not contain egg but are made in a bakery that uses egg. For information about the ingredients and allergens in each product, we recommend visiting the individual product pages for our supermarket products or pharmacy range or checking the packaging.

Are Newburn Bakehouse products suitable for vegetarians?

Yes, all of our gluten free products are suitable for vegetarians

Are Newburn Bakehouse products suitable for vegans?

Our gluten free products are unsuitable for vegans due to the use of egg in our bakery. All of our products, except our wraps and bran crackers, contain egg. Our wraps do not contain egg but are made in a bakery that uses egg.

Why does it cost more to bake gluten free products?

Unlike gluten containing bakery products, our gluten free products require many more ingredients and are baked on a much smaller scale, meaning that we can’t always make the financial savings associated with baking larger batches. We work hard to give you the best product at the best possible price.

Do Newburn Bakehouse products contain yeast?

Yes, all of our gluten free products, except our wraps, crumpets and bran crackers, contain yeast. For information about the ingredients and allergens in each product, we recommend visiting the individual product pages for our supermarket products or pharmacy ranges or checking the packaging.

Pharmacy Range FAQs

Which products are available on prescription?

Our ‘Warburtons Gluten Free’ range is available to order in pharmacies, the full pharmacy range including our PIP codes, can be found at:  http://www.newburnbakehouse.com/pharmacy-products

Are your pharmacy products the same as your retail products?

No, our ‘Warburtons Gluten Free’ pharmacy range is separate from our ‘Newburn Bakehouse’ retail range.

Which pharmacies can I order Warburtons Gluten Free products from?

Our pharmacy range is distributed to pharmacies through two national pharmacy wholesalers; AAH Pharmaceuticals and Phoenix. As long as your pharmacy orders from one of the main wholesalers, they will be able to order our full pharmacy range and they will not be charged any additional handling or delivery cost.

My prescription has not arrived, what should I do?

If you’ve had any problem with your prescription, we recommend speaking to your pharmacy and allowing them to investigate on your behalf.

What is the pack size/weight of prescription items?

Our pharmacy products can vary in pack size and/or weight from our retail range. You’ll find all product information including pack sizes and/or weights on the individual pharmacy product pages here. 

How do I order gluten free products on prescription?

Ordering your gluten free prescription can vary depending upon where you live. Visit our prescription advice pages for further information.

Can I amend my gluten free prescription?

It is possible to amend your prescription but the process will vary depending upon where you live. In most areas you will need to consult your GP in order to make changes but in certain areas this may be possible through your pharmacy. We recommend speaking to your pharmacist to find out the process in your local area.

Where can I find the PIP code of your pharmacy products?

You’ll find the PIP codes for our pharmacy products here

Why can't I get your Newburn Bakehouse retail products (e.g. 560g farmhouse) on prescription?

Our pharmacy range and supermarket range are separate, only our ‘Warburtons Gluten Free’ pharmacy range is approved to be ordered through pharmacies.

How long will it take to receive my products after ordering them through a pharmacy?

You will need to place your order with the pharmacy by Thursday afternoon, the products are then baked to order over the weekend and will be ready for collection on Tuesday or Wednesday (depending on the pharmacy). If the pharmacy is unable to place the order by the cut off time on Thursday then unfortunately the order will be queued up for the following week. 

Why can’t I get certain gluten free products on prescription in my CCG anymore

Whilst there are national prescribing guidelines for gluten free prescriptions, each clinical commissioning group (CCG) is free to set its own prescribing practices and some have issued restrictive policies limiting which staple foods are available on prescription. These decisions are made at CCG level and vary across the UK. For those affected, Coeliac UK provide a number of steps that can be taken to have your voice heard, find them here.

If you didn’t find the answer to your enquiry above, there are three ways to get in touch with our friendly customer care team:

CONTACT FORM

The simplest way to get in touch is to fill out our contact form, be sure to mention that it’s a gluten free query! We’ll aim to respond within 5 working days.

Find the form here

 

CALL US

Call us on 0800 243 684, our customer care team is available Monday to Friday 9-5.30pm and have an answer phone for all other times.

 

WRITE TO US

If you’d rather put a pen to paper, you can send your letter to:

Warburtons Customer Care

Hereford House

Hereford Street

Bolton

BL1 8JB